These Terms of Service ("Terms") apply when you use MaxVPN, including our apps, our website at max-vpn.net and our related account, purchase and support services (the "Service"), provided by Chita Technology LTD ("we", "us"). By downloading, installing or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.
Your account
You must be at least 13 years old — 16 in the European Economic Area — or the higher minimum age that applies where you live, to use the Service, and old enough under the law of your country to buy a subscription. You are responsible for keeping your account details confidential and for activity under your account. Don't share your password; if you think someone else has access to your account, change your password and contact us.
If you buy a plan directly from us, give an email address you can access, because we use it to deliver your account details and to verify requests about your account.
Plans and devices
Each plan has the duration, data allowance and number of simultaneous devices shown when you buy it. In the MaxVPN apps, each signed-in device counts as one device for as long as it stays signed in, even while the VPN is off; in a manual connection, each active connection counts as one device. If you sign in on more devices than your plan allows, the device that signed in earliest may be signed out automatically. Access ends when your plan expires or its data allowance is used up.
You can see the devices signed in to your account and sign them out. If you see a device you don't recognise, sign it out and change your password.
Purchases, renewals and prices
Prices and plan details are shown before you buy, and your plan is activated once payment is confirmed.
- Purchases in our apps are processed by Apple (App Store) or Google (Google Play). Billing, any automatic renewal and cancellation follow the store's terms and are managed in your store account. Any automatic renewal is shown to you before you confirm the purchase, and you can cancel it in your store account settings at any time before the next renewal.
- Plans bought directly from us, outside the app stores, don't renew automatically. Each renewal is a new purchase at the price and terms offered at that time.
Discounts, bonus days and bonus data are subject to the conditions of the offer and have no cash value. Price changes apply only to future purchases and renewals; they never change a plan you have already paid for.
Refunds
Purchases made in our apps through Google Play or the App Store are refunded by Google or Apple under their own refund policies; please request those refunds from the store.
For plans bought directly from us, our refund guarantee applies to your first paid subscription, under the conditions shown when you buy it. Renewals, free or gift subscriptions, and accounts suspended or terminated for breaking these Terms are not covered. To request a refund, contact us from our Support page. Approved refunds are returned to the original payer; how long they take depends on the payment method.
Nothing in this section limits any rights you have under consumer protection laws that cannot be waived.
Acceptable use
Your subscription is for your personal use within the limits of your plan. You may not resell or commercially transfer it without our written permission. You must use the Service lawfully and must not use it to:
- break any applicable law or regulation, or infringe the rights of others;
- commit fraud or phishing, steal information or distribute malware;
- send spam or other unsolicited messages;
- gain unauthorised access to, attack or disrupt any network, system or service, including ours;
- get around the limits of your plan or interfere with the Service or other users.
You are responsible for complying with the laws of the country where you use the Service.
Suspension and termination
We may limit, suspend or terminate access to the Service if you break these Terms, if we detect abuse or fraud, if there is a payment problem, or if the law requires it. Where appropriate, we will tell you why, and you can ask us to review the decision through our Support page. You may stop using the Service at any time, and you can ask us to delete your account from our account deletion page. The end of a plan or of access to the Service does not by itself lead to a refund or to the deletion of all related data; those matters follow the Refunds section above and our Privacy Policy.
Availability of the Service
We work hard to keep the Service fast and reliable, but its availability and quality depend on networks, devices and infrastructure that are partly outside our control, and they may vary during outages or maintenance. We don't guarantee uninterrupted connection, a particular speed, a particular server location, or access to every website or service. We may change, add or remove features and servers over time.
Our apps and your licence
We grant you a personal, limited, non-exclusive and non-transferable licence to install and use our apps on devices you own or control, for as long as you are allowed to use the Service. You may not copy, modify, reverse engineer or redistribute our apps except where the law allows it. Some updates may be required to keep using the Service.
If you downloaded our app from the App Store, Apple's standard Licensed Application End User License Agreement also applies. Apple is not responsible for the app or the Service and has no obligation to provide support for them. The same applies to Google for apps downloaded from Google Play.
Intellectual property
The MaxVPN name and logo, our apps, our website and their content belong to Chita Technology LTD or its licensors and are protected by law. These Terms don't give you any rights to them other than the licence described above.
Disclaimers and limitation of liability
To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind. To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for loss of data, profits or business, and our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
Changes to these Terms
We may update these Terms from time to time. We will publish the new version on this page with a new "Last updated" date, and if the changes are significant, we will also tell you more prominently. If you keep using the Service after the changes take effect, the updated Terms apply to you.
Questions and disputes
If you have a problem with the Service, please contact us first through our Support page — most issues can be solved quickly that way. This does not affect your right to bring a claim before the competent courts or authorities under applicable law.
Please include only the information we need to help you, and never send us your password or payment card details.
Contact us
If you have questions about these Terms, contact Chita Technology LTD through the form on our Support page.