Delete your MaxVPN account
You can ask us to delete your MaxVPN account and the personal information linked to it at any time. You don't need to reinstall the app: send the form below or contact our support team.
How it works
Fill in the form below with your account username and an email address where we can reach you.
We confirm that the account is yours — for example, by contacting the email address used for your purchase.
We delete your account and its data and confirm by email, within 30 days of your request.
Before you delete
- Deleting your account immediately ends your access to the VPN on all your devices and can't be undone.
- Any time left on your plan is lost. Refunds follow our Terms of Service.
- If you subscribed through Google Play or the App Store, cancel the subscription in your store account to stop future charges. Deleting your MaxVPN account doesn't cancel it.
What we delete
- your account username and password;
- your devices and sessions, sign-in events and notification tokens;
- the email address and other contact details linked to your account;
- your support conversations and messages;
- your data usage records.
What we keep, and for how long
- Order and payment records that the law requires us to keep for accounting and tax purposes — for the period required by law, then they are deleted.
- Information needed to resolve an open dispute or to prevent fraud and abuse — only for as long as that purpose requires.
- Data-usage records still in our systems are deleted automatically within 31 days.
- Crash reports are not linked to your account and are deleted automatically by Firebase Crashlytics after 90 days.
- Website access logs are deleted automatically at least once a month.
Only want some of your data deleted — for example, your support conversations? Choose "Delete some of my data" in the form and tell us what to delete.
Deletion request
You can also send your request through our Support page.